Easy Contact Center Traffic Analytics (Ec2Traffic)

Customer journeys start from digital transformation to network traffic, do you have reliable network traffic analytics to measure their network experiences to your contact center?

Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC. It is agnostic to ISP and contact center platforms. Ec2Traffic accurately measures the network experiences of your customers and remote agents at the network demarcation point or network edge.

Network is an integral part of contact center operations, Ec2Traffic delivers the reliable analytics that brings network under your control.

 Ec2Traffic CRM KPI NTA
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Ec2Traffic Benefits

gears Monitor network
QoS		 phone Solve customer and agent connectivity issues quickly check Validate network provisioning at
demarc
node Eliminate network blind spot handshake Accelerate
collaboration with
vendors		 computer Establish network baseline for cybersecurity

Up and running in an hour

  1. Mirrored Traffic is a duplicate of Internet and SIP Trunk traffic of CC. It provides the visibility of all network endpoints.

    Ec2Traffic supports raw and encapsulated traffic in VXLAN, VLAN and GRETAP, at speed up to 10 Gbps.

  2. t-meter is a mini virtual or physical device that can be launched in just a few minutes, in the Cloud, Data Center and Onsite.

    It analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time, generating NTA metadata that requires little telemetry bandwidth to t-console.

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  1. t-console
    • Self-installed Windows Application
    • Up to 64 t-meters
    • Year-round NTA metadata
    • Daily IP and SIP trunk endpoint summary
    • Daily IP-endpoint telemetry (15 min)
    • Daily SIP-endpoint telemetry (15 min)
    • Daily SIP-group telemetry (15 min)
    • Daily layer-2 MAC telemetry (15min)
    • Daily SIP trunk / gateway telemetry (15 min)
    • Daily R-report
    • Daily CSV files upload to Customer B.I.
    • Monthly IP-endpoint summary
    • Monthly SIP-endpoint summary
    • 256 SIP-groups with alert / meter
    • 6 SIP trunks/gateways / meter
    • 512 layer-2 MAC / meter
    • Anytime Deep Packet Inspection (DPI)
  1. t-quickSight   (optional)
    • AWS QuickSight platform
    • Anytime, Anywhere
    • 24-hr Vs 14-day traffic trends
    • Most active IP endpoint summary
    • Most active SIP trunk endpoint summary
    • IP endpoint telemetry, 14-day
    • SIP trunk endpoint telemetry, 14-day
    • Traffic Anomalies Detection
    • 14-day SIP trunk CDRs

Gallery

t-console, Daily IP endpoint telemetry t-quickSight, SIP 24-hr and 14-day overviews t-console, R-report
t-console screen t-quicksight screen t-console report screen
t-console, Daily SIP trunk/gateway telemetry t-console, SIP trunk QoS t-console, Deep Packet Inspection
t-console sip screen t-console mos screen t-console dpi screen
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